Updated on 06/17/2024 Essential Care Plus is committed to protecting and respecting your privacy and the security of the information that you provide to us. By accessing our website or communicating with us you are accepting and consenting to the practices described in this Privacy Policy.
When using our website or communicating with us, we may collect and process information about you, including but not limited to your name, address, contact details such as your email address and phone number, payment card details, products you buy and information about the way you have viewed and used our website (personal information).
Situations where we collect information about you include:
Visiting the website and other sites accessible from the website.
Placing an order on the website
Registering with us and taking part in competitions or surveys.
Contacting us e.g. by messaging, email or calling customer services
When we collect information about you it helps us to provide you with the most relevant and efficient experience. We use your information to
Manage and improve the website.
Personalise our services to you
Administer and operate your account.
Process your orders
Understand your preferences and develop our offering to provide you with a better shopping experience.
Ask your thoughts on how we can improve our service.
Check and verify your identity to protect you and prevent or detect crime.
If you have provided information about your preferences, we may update you about products and offers we think may be of interest to you. You may update your preferences or opt out of receiving such information by contacting customer services. Alternatively, you can also opt out of receiving information by using the unsubscribe links in our update emails.
We never sell, rent or provide your personal information to third parties for their marketing purposes.
Occasionally we need to share your information with third parties as follows:
We take online payments for your order which requires the submission of payment card numbers and billing address details. Your data is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption which adheres to the Payment Card Industry Data Security Standard (PCI-DSS) and your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. These PCI-DSS requirements help ensure the secure handling of credit card information by us and our service providers.
We use third parties to fulfil orders. These third parties require access to your address details to be able to accurately deliver products to you.
We do not sell or rent any personally identifiable information about you to any third party. However, if requested we will cooperate with law enforcement inquiries and other third parties to enforce laws, Intellectual Property Rights and other rights. Local and international law enforcement agencies can request and may receive your personally identifiable information.