Policy
Shipping policy
Last updated: 2026-04-25
Where we ship from
All orders ship from our warehouse in Albuquerque, New Mexico, USA.
United States, retail
| Method | Cost | Delivery time |
|---|---|---|
| Standard ground | $7.95 (free over $95) | 2 to 6 business days |
| 2-day air | $18 to $32 by weight | 2 business days |
| Overnight | From $42 by weight | 1 business day if ordered before 10 am MT |
United States, wholesale
- Orders under 30 lb ship via UPS or FedEx ground.
- Orders over 30 lb ship via LTL freight on a pallet, with CoAs enclosed.
- Approved Wholesale buyers see real-time freight quotes at checkout.
- Bulk-tier shipments are coordinated by our logistics team, typical lead time 5 to 10 business days from PO confirmation.
International
We ship internationally by quote. Email sales@essentialcareplus.com with your delivery address and the SKUs you want; we will reply with a freight cost and a customs estimate within 1 business day.
Customs duties, taxes, and import fees are the buyer’s responsibility. We label every commercial-invoice document accurately, we will not falsify values.
Order processing
- Retail orders placed before 12 pm MT ship the same business day.
- Wholesale orders ship within 2 business days of payment clearing (or PO acceptance for Net 30 buyers).
- Orders are not processed on US federal holidays.
Lost or delayed shipments
Email hello@essentialcareplus.com with your order number. We will open a trace with the carrier and ship a replacement at our cost if the package is confirmed lost.
PO Box and APO/FPO
USPS-routable. We will use USPS Priority Mail for these addresses regardless of the method selected at checkout.