Last updated: 30 July 2026

This page sets out the payment methods we accept, the security measures we take, and the terms that apply to retail and wholesale orders. For retail orders placed through our catalog, all standard methods apply at checkout. Wholesale orders are quoted individually; see section 5.

1. Accepted methods

Credit and debit cards via Stripe: Visa, Mastercard, American Express, Discover.
PayPal.
Apple Pay and Google Pay (on supported devices).
Link by Stripe for one-click returning customers.
Wholesale orders: bank transfer (ACH, SWIFT, SEPA) against a proforma invoice, or card on request.

2. Currency

Checkout displays in USD. Your card issuer performs any currency conversion at the prevailing rate. Wholesale proforma invoices can be issued in USD or EUR on request.

3. Security

Payments are processed by PCI-DSS Level 1 certified gateways. We never see or store full card numbers. The checkout runs on HTTPS with TLS 1.3. 3-D Secure is enforced by default for international transactions.

4. Authorisation and capture

Cards are authorised at order placement. Capture occurs on dispatch. If your order is split into multiple shipments, each shipment may trigger a separate capture.

5. Wholesale orders and volume tiers

We do not operate an automated wholesale portal. Every bulk order is quoted by a person. Submit the form on our Wholesale Program page with your ingredients, volumes and destination, and we reply with a proforma invoice, usually within 24 business hours.

Minimum order: 5 kg per ingredient. There is no upper limit.

5 to 99 kg: card, PayPal or bank transfer against proforma invoice.
100 to 499 kg: bank transfer preferred; card accepted on request.
500 kg and above: bank transfer or Letter of Credit.

First orders are payable in full before dispatch. Deferred terms may be agreed case by case for established accounts with a documented order history, at our discretion and in writing. We do not offer standing credit terms as an entitlement.

6. Taxes

US sales tax is calculated and applied at checkout where we have a collection obligation. Buyers with a valid resale certificate should send it to us before ordering so the exemption can be applied. International orders are subject to local VAT or GST on import, collected by the carrier at delivery; see our shipping policy.

7. Failed or declined payments

If payment fails, your order remains pending. We email you to retry. After 72 hours without successful payment, the order is cancelled automatically.

8. Refunds

Approved refunds are issued to the original payment method within 10 business days of approval. Bank processing can add further delay. See the return policy for the conditions under which a refund is approved.

9. Contact

Payment questions: contact@essentialcareplus.com.

Related policies

For shipping times, customs, and DHL Express details, see our shipping policy. For returns, refunds, and damage claims, see our return policy. For other operational questions, our FAQ covers most cases. To understand the cooperative-direct sourcing model behind every order, read our story.